For Patients
Did Carrie call you?
Carrie works with your provider’s office to help care for you, from booking your visit to checking in long after it. Everything you share goes back to your care team.
What is Carrie?
Carrie is an AI assistant who works alongside your care team, helping look after you before visits, after them, and in the months and years in between. Your provider’s office decides what Carrie helps with and when, based on your care plan.
It’s a simple phone call, in your own words and your preferred language, with no app or login needed. Each call picks up where the last one left off, so you don’t have to repeat yourself.
A separate safety system monitors for signs of an emergency so a person can step in.
It’s your choice
Your practice set up these calls as part of your care, and you may have agreed to them in your intake forms. If you’d rather not get calls from Carrie, just let Carrie or your practice know, and you will be opted out.
Hear what a call sounds like
Here’s an example of a call with Carrie, so you know what to expect.
Transcript · select a line to jump there
A representative sample call. The voice is not altered, edited, or modified in any way.
Your care team makes the decisions
Carrie never diagnoses, prescribes, or places orders. Every conversation follows a care plan your doctors wrote and approved, and every decision about your care stays with them.
Carrie isn’t a replacement for your doctor or nurse. Carrie supports them, so the people caring for you always know what you need.
Questions about a call from Carrie?
If you have questions about a call from Carrie, contact your care team’s practice directly. They can confirm the call and answer your questions.
During office hours, you can ask to speak with someone at any time, whether Carrie called you or you called in. Outside office hours, Carrie can take your message and make sure your care team sees it when the office opens.