Carrie by DTxPlus
Health happens between visits. Now care does too.
Carrie is an AI care orchestration system directed by your clinicians. She manages patient relationships, checks on patients between visits, catches problems early, and brings in the care team when they're needed.
Not a chatbot, not an EHR, not a triage line, not a portal.
A provider signs a discharge order → Carrie starts follow-up automatically
She calls, in the patient's own language
She hears trouble: flags it for urgent review
A licensed clinician verifies within the hour
The finding is saved to the patient's medical record
The gap between visits is where emergencies start.
A missed prescription pickup. A skipped follow-up. Two pounds of fluid gain nobody notices. Small problems compound quietly for weeks, then become emergencies.
Carrie will
Carrie reaches out first; portals wait for a login.
Carrie has real two-way phone conversations; broadcast messages hear nothing back.
New symptoms, missed medications, and barriers like transportation become clear signals; monitoring devices send numbers without the story.
Educate, guide, or escalate with summaries that care teams can act on immediately.
Every conversation informs the next; triage lines start from zero.
From provider intent to closed care loop, automatically.
When a provider decides what a patient needs next, Carrie makes sure it actually happens.
"It was comforting to know I could call her any time of day."
Patient, dermatology pilot
A provider signs an order
a hospital discharge, a new prescription, a referral
Carrie enrolls the patient automatically
no list-building
She calls
the patient's language, the Program's schedule
She listens and classifies
symptoms, barriers, adherence become clear signals
She acts or escalates
educates, guides, or hands the care team a ready-to-act summary
The evidence is saved
written into the patient's medical record; the EHR stays the source of truth
"It was comforting to know I could call her any time of day."
Patient, dermatology pilot
Pre-built Programs. Aware of each other.
Every condition Carrie manages runs on a Program: a pre-built, clinician-approved playbook. More than half of US adults live with 2 or more chronic conditions1, so Carrie runs several Programs at once for the same patient, in one conversation, each aware of what the others have heard. A symptom mentioned in passing lands wherever it matters. Each one is written by the specialists who treat the condition, versioned, and immutable.
Chronic & complex care · health systems
Hear Carrie.
A call between Carrie and Mitch Morris, MD, Executive Partner at DTxPlus.
A representative sample call. The audio is not altered, edited, or modified in any way.
Measured at Dermatology Associates of the Palm Beaches.
Every call runs a Program. Every Program has an author.
Carrie is a governed care-orchestration system. Every condition she manages runs on a Program: a clinical playbook written by the specialists who treat that condition, then reviewed, versioned, and released like software. Cardiologists wrote the heart-failure Program. Oncologists wrote the chemotherapy Program. Endocrinologists wrote the diabetes Program.
Released Programs are immutable. No edits after release, so you can read exactly what Carrie will say before she says it, and replay exactly what she said after. Every conversation is recorded in full, down to the Program version it ran on.
Plenty of AI products train a model and let it improvise with patients. Medicine runs on protocols: order sets, checklists, care pathways, written down so anyone can check the work. Carrie brings that same discipline to AI, at the speed and scale only AI reaches.
Clinician sign-off before any Program reaches a patient
A second, independent AI checks every sentence of every call in real time for emergencies
Every concern is color-graded and verified by licensed clinicians: urgent ones within 1 hour
Full recording and exact replay, tied to the Program version
Carrie never diagnoses, prescribes, or places orders; clinical judgment stays with the care team.
Connected to the broader care ecosystem.
The EHR · the electronic health record, the system where a patient's medical chart lives
The overarching connection: everything below draws context from the record and delivers evidence back into it.
Upstream · what Carrie reads for context
Downstream · how she carries out the provider's plan
The EHR
the electronic health record, the system where a patient's medical chart lives
Upstream
Downstream
Upstream connections tell Carrie the patient's whole story. Downstream connections let her get things done. All of it runs on our FHIR Connect Engine, the integration layer built on FHIR (the data standard modern health records speak). It carries provider intent out of the EHR and delivers evidence back in.
The EHR owns the record. Carrie carries the relationship.
Carrie works with the EHRs above. ModMed: certified via ModMed's SynAPPS partner program.
Advised by the people who run health systems
Evan Goldstein, MD
President & Chief of Medical Staff, Boca Raton Regional Hospital
Shafiq Rab, MD
Chief Digital Officer, System CIO & EVP, Tufts Medicine; prior SVP & CIO, Rush University Medical Center
Akshay Desai, MD
Medical Director, Cardiomyopathy and Heart Failure Program, Advanced Heart Disease Section, Brigham and Women's Hospital
Paul Klotman, MD
President, CEO & Executive Dean, Baylor College of Medicine
One patient group, live in 90 days. You bring a workflow owner, an IT ticket, and a definition of which patients. Carrie does the rest.