Front office
Phones & scheduling
- Answers new and existing patients’ calls 24/7
- Books, confirms, and reschedules visits
- Recovers no-shows and cancellations
- Takes routine calls off your front desk
AI care orchestration
Care Coordination,
Finally Caught Up.
A governed AI platform that extends your clinical team. Directed by your clinicians, Carrie coordinates patients at every stage in their journey, over months and even years.
Start the ConversationChronic heart failure
Carrie’s Engagement in the Patient Journey
- Moment 1 of 5 Patient has recent diagnosis of CHF after most recent hospitalization.
- Moment 2 of 5 The provider signs a discharge order → Carrie starts follow-up automatically based on provider’s protocol
- Moment 3 of 5 Carrie calls the patient on Day 2 after discharge and clarifies any confusion from post-visit instructions
- Moment 4 of 5 Carrie notes any changes, triaging for concerning symptoms to escalate to the care team as necessary
- Moment 5 of 5 Conversations and any findings are saved to the patient’s medical record in the provider’s existing EHR
Why it matters
The time between visits is where care matters most.
Most care coordination failures happen in the silence between appointments. Patients don’t know what to do next, and clinical teams don’t know what’s going wrong until it’s urgent.
- 3 in 41US adults live with a chronic condition
- 40%+2of patients never meaningfully use a patient portal
- 800+9patient-initiated phone calls missed daily
How Carrie works
Two sides of Carrie.
For health systems and chronic programs: heart failure, hypertension, diabetes, COPD. Carrie follows up between visits so patients aren’t left on their own.
See Carrie for health systems →For dermatology, orthopedics, GI, and more. From the first call to long-term recall, Carrie supports your front office and your clinical team.
See Carrie for specialty practices →-
Receive the signal
A discharge or clinical trigger starts follow-up on your protocol.
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Reach out first
A two-way phone conversation in the patient’s preferred language.
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Listen
Detects new symptoms and missed medications against your care protocols.
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Probe and classify
Identifies barriers patients face, such as transportation.
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Act and escalate
Triages and sends summaries your care team can act on immediately.
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Remember
Every conversation informs the next and writes back to the EHR.
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Answer every call
New and existing patients reach Carrie 24/7.
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Book and confirm
Schedules, confirms, and reschedules visits.
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Prepare
Intakes, pre-procedure prep, and pre-op instructions.
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Check in after
Post-procedure calls flag symptoms for your team’s review.
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Recover no-shows
Reaches patients who missed visits and gets them rebooked.
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Recall
Brings patients back when they’re due.
Built around your practice
Carrie for you.
Tailored towards your practice.
From the front desk to post-procedure follow-up, Carrie fits into your workflow and EHR without disruption. Every step is governed by your clinical protocols.
Before
Pre-visit/procedure
- Automates intakes
- Pre-procedure prep and readiness
- Pre-op instructions
- Flags contradictions or barriers
After
Post-visit/procedure
- Post-procedure check-ins
- Flags symptoms and complications for your team’s review
- Patient education and guides
- Long-term memory and retention
Hear Carrie
Listen to a real call.
A call between Carrie and Dr. Mitch Morris. The voice is not altered, edited, or modified in any way.
Click anywhere on the waveform, or a time marker, to jump to that moment.
- Follows your protocol
- Escalates to your team
- Writes back to the EHR
Programs
Programs, validated by you.
Every condition Carrie manages runs on a program your team approves. Programs are versioned, so you can read what Carrie will say before a call and replay exactly what she said after.
Carrie never diagnoses, prescribes, or places orders; clinical judgment stays with the care team.
Specialty practices
- Dermatology
- Orthopedics
- Specialty programs →
Chronic care
- Heart failure
- Hypertension
- Diabetes
- COPD
- Chronic care programs →
Comorbidities
One patient, every program.
When a patient lives with more than one condition, Carrie reads all of their programs together. A heart failure check-in also accounts for their diabetes, so the full picture reaches your care team.
Results
Proven in a real practice.
Measured at Dermatology Associates of the Palm Beaches, commercial deployment cohort.5
- 100% of 631 patient calls answered.
- 30% of patients called Carrie back on their own, about 3 in every 10.
- 750+ staff hours returned a year. That is about 19 work weeks.
In their words
It makes you feel so good to know that somebody cares and is interested in you.
“It was comforting to know I could call her any time of day. She was available 24/7… sometimes things happen in the middle of the night, and it was okay for me to call her.”
“These people are so overworked… you cannot hear a smile on that person’s voice. But the AI was very pleasant, and she had good positive responses.”
“I think it just shows that the office is interested in their patients. It was a nice service they provide.”
“Yes, she [Carrie] was very good. I don’t have anything negative to say about her. She was very thorough.”
What’s on your plate?
A free 30-minute call with our founders. Come with a problem, or just curiosity.
Start the Conversation →1 CDC, chronic disease prevalence, current figures. 2 Herbert et al., JABFM 2025;38(6):995-1000. 5 Measured at Dermatology Associates of the Palm Beaches, commercial deployment cohort. 9 Measured at dermatology client, commercial deployment cohort.