For specialty practices
The work nobody has a free hand for.
Phones ring unanswered while staff room patients. No-shows never rebook. Questions after a procedure land on nurses at 4pm. Patients finish treatment and quietly disappear; screenings lapse. Every one of these is revenue lost and care missed, and today it's handled by whoever has a free hand.
Carrie is the follow-up teammate your front desk doesn't have time to be.
One teammate, three jobs.
Heal
The clinical episode
Prep before a procedure, check-ins after, early detection of complications, escalation to the right person with a ready-to-act summary.
Sync
The daily schedule grind
Reminders and confirmations, no-show recovery, answering inbound calls, capturing consent, keeping the calendar full.
Recall
The patients who drift
Screening and surveillance reminders, reactivating lapsed patients, completing multi-visit treatment series.
Pre-built Programs for dermatology, orthopedics, GI, ophthalmology, and women's health including pre- and postnatal care, each configured to your providers and protocols.
Five packages, covering the front office and the follow-up.
Every package answers the phones around the clock, keeps the schedule full (reminders, confirmations, no-show recovery, backfilling cancelled slots from the recall list), makes the prep and follow-up calls nobody has a free hand for, and keeps patients coming back for the care they're due. Every recovered no-show fills a slot this week. Every recall that lands keeps a patient in care for years. Both show up in revenue.
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Dermatology
Phones & schedule
Answers the line any hour (100% of 631 patient calls answered in the pilot6), books and moves visits, recovers no-shows. Pilot
Before the visit
Procedure-prep calls covering what to expect, what to bring, and how long it takes.
After the visit
Wound checks after Mohs surgery and excisions (bleeding, spreading redness, signs of infection), suture-removal scheduling.
Long after
Annual skin-check recalls, lapsed patients reactivated, multi-visit treatment series completed.
24/7 inbound · SMS-primed outreach · voicemail + callback · clinician-verified escalation
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Orthopedics
Phones & schedule
Inbound answered around the clock; physical-therapy and imaging visits booked before the follow-up needs them; cancelled slots backfilled.
Before surgery
Readiness calls covering which medications to pause (confirmed with the care team), fasting, the ride home, and a home set up for recovery.
After surgery
Pain trend against expectations, incision checks, home-exercise adherence, new calf pain or swelling flagged for same-day review.
Long after
Injection-cycle reminders, annual joint checks, drifted patients brought back.
24/7 inbound · SMS-primed outreach · voicemail + callback · clinician-verified escalation
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Gastroenterology
Phones & schedule
Prep questions answered at 9pm the night before, which is when they happen; cancelled slots backfilled from the recall list.
Before the procedure
Step-by-step bowel-prep guidance across the days before a colonoscopy, with an expedited path the moment prep goes wrong (poor prep is a top reason procedures get repeated).
After the procedure
Post-procedure check-ins, results-visit scheduling.
Long after
Surveillance recalls that actually land ("due back in 5 years" becomes a booked appointment), screening outreach to patients who never scheduled.
24/7 inbound · SMS-primed outreach · voicemail + callback · clinician-verified escalation
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Ophthalmology
Phones & schedule
Inbound coverage, second-eye surgery scheduling, gaps backfilled.
Before surgery
Cataract pre-op calls covering the drop schedule, fasting, and confirming the ride (nobody drives home from eye surgery).
After surgery
Drop adherence day by day, pain or vision changes flagged for same-day review.
Long after
Annual diabetic-eye-exam recalls, routine-exam reactivation.
24/7 inbound · SMS-primed outreach · voicemail + callback · clinician-verified escalation
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Women's health, incl. pre- and postnatal care
Phones & schedule
Inbound answered around the clock; the prenatal visit series kept on schedule.
Through pregnancy
Check-ins tuned to each trimester; symptoms that shouldn't wait (bleeding, severe headache, sudden swelling) escalated immediately.
Postpartum
Recovery check-ins, blood-pressure follow-up after a hypertensive pregnancy, and mood check-ins with a direct line to the care team when answers are concerning.
Long after
Well-woman recalls (mammograms, cervical screening), postpartum patients kept connected to care.
24/7 inbound · SMS-primed outreach · voicemail + callback · clinician-verified escalation
The clinical content in every package is specialist-written, versioned, and immutable, and every call can be replayed.
Carrie never diagnoses, prescribes, or places orders; clinical judgment stays with the care team.
Live in 90 days.
Days 1 to 30
Configure and connect
Days 31 to 60
First workflow live
Days 61 to 90
Second patient group, plus results review
The asks: a workflow owner, an IT ticket, a definition of which patients.